User Support

Anonymity
When you donate, you can make you donations anonymous if you would like. This will hide your name, not the amount donated. 
Wed, 3 Jun, 2015 at 2:10 PM
Payment Error
We are sorry for the error! Here are some common reasons you might get an error while attempting a payment: 1. The card information you’re providing is not...
Wed, 3 Jun, 2015 at 2:11 PM
Security
As a collecting platform, PayIt2 does not collect any money, card information, or process any transactions. We are merely a platform to facilitate the colle...
Wed, 3 Jun, 2015 at 2:12 PM
Timeout
This error usually happens when the payment processor (WePay, Stripe, etc.) has an issue. Sometimes it can be a result of a poor internet connection, or you...
Mon, 10 Aug, 2015 at 12:04 PM
Fraudulent Charge
Do you see a charge to your account that seems fraudulent? Use these steps to resolve this issue:  -First check your email to ensure you didn't ...
Fri, 12 Jun, 2015 at 10:21 AM
Contact Organizer
If you are trying to pay and having difficulties, you will need to contact the Collect Page Organizer.    Click the "Contact Organizer" button un...
Fri, 12 Jun, 2015 at 1:00 PM
Refunds
Only the Organizer of a page can issue a refund. If you want a refund, please contact them. 
Mon, 22 Jun, 2015 at 11:50 AM
Internet Explorer 9
Currently, IE 9 is not working very well with PayIt2. We suggest that you try a different browser. 
Thu, 16 Jul, 2015 at 4:14 PM